Quite a disappointing experience. I had booked a 30 minute appointment for 12:30 and had to ask the receptionist at 12:45 regarding the delay who’s assured me that the doctor would not be much longer. Proactivity from the receptionist would have been courteous. I was finally taken in by the doctor at 12:50 who was lovely.

Overall a disappointing experience, sterile and cold enough environment made bearable only by the maximalist decor. No serenity as portrayed in marketing features ie. Lack of music As a director within a private healthcare setting, very poor customer experience and not one I will be recommending to our own clientele.

I was advised if unhappy with results in 2 weeks to come back for a top up but work restrictions meant I did not attend for 4 weeks but was told that this was chargeable: disappointing again with lack of appreciation or flexibility for working professionals. No follow up provided or courtesy call as is often given at alternative aesthetic clinics.